Privacy Policy

1. Who we are

E-Farmer (also called Pro E-Farmer) is a farm management service for livestock and crop farmers. In this policy, "E-Farmer", "we" and "us" mean Mboasoft Solutions SARLU, the company that operates the service and decides how your personal data is used (the data controller). Mboasoft Solutions SARLU is a limited liability company incorporated in Cameroon, with its registered office in Douala, Cameroon. You can reach us at [email protected] or through our contact page.

This policy explains what personal data we collect, why, who we share it with and the choices you have. It applies to our website (e-farmer.app), the E-Farmer apps for iPhone, Android and Windows, our web dashboard and our Telegram bot (together, the "Services").

2. Information we collect

Account information

When you create an account we collect your full name, email address, username, phone number and password (stored only as a secure hash), and your language and country. If you sign in with Google or Apple, we receive your name, email address and profile picture from them. If you use a referral or invitation code, we record it so the referral can be credited.

Farm and business records

In cloud mode, everything you record is stored on our servers so you and your team can use it on any device. This includes your farm's name and contact details, animals, productions, eggs, milk, feed, medications, health and veterinary records, crops, plots (including their location and boundaries on a map), tasks, equipment, expenses, wallets, sales, orders and reports.

Information about other people that you enter

You may add details about people you work with: team members (name, username, phone, role, salary and payment history), workers, and your customers (name, email, phone, city and purchases). You are responsible for having their permission to do so (see our Terms of Use).

Payments

When you top up your PayBox balance or buy in the marketplace, we record the amount, currency, status and references of each transaction and your billing and shipping addresses. Card and mobile-money details are entered with our payment providers (Stripe, NotchPay, PayUnit, or Apple and Google through RevenueCat) and are not stored by us.

Content and messages you share

This includes photos and videos you upload (animals, receipts, products, crop events, task attachments), articles, forum posts and comments, stories, land and service listings, ratings and reviews, and messages you exchange with other users, veterinarians or service providers. Your conversations with the Sora assistant are also stored so you can continue them later.

Location

With your permission, the mobile app uses your device's location while you are using it, for example to place a plot or a farm land on the map or to fill in an address. We do not track your location in the background. We also use the city and country of your farm to show local weather.

Device and technical information

• Notifications: a push-notification token for your device, with its type and operating system, so we can send you alerts.
• Crash and error reports (mobile apps): we use Sentry to find and fix problems. Reports can include your IP address, account identifiers, device details and, for a sample of sessions and for sessions where an error occurs, a recording of the app screens you used.
• Sign-in sessions: the device and farm you are signed in to.

The Windows app does not include analytics or crash reporting.

Website and support

When you use our contact form or subscribe to our newsletter we collect your name, email address and message. If you use the chat on our website without signing in, we store your messages to answer them. For cookies and analytics, see Cookies and analytics.

Emails we send

We keep a copy of the emails we send you (for example verification codes, receipts and reports).

3. Local (offline) mode

The Windows and mobile apps can keep a farm in local mode. In that mode your farm records are stored only in a database on your device. They are not sent to our servers and are not synced with your online account, so we cannot see, recover or delete them for you.

Local profiles are not protected by a separate password: anyone who can use your computer or phone account can open them. Uninstalling the Windows app does not remove this data; delete the app's data folder if you want it gone. Features that need our servers (the assistant, PayBox, marketplace and community) are not available in local mode.

4. How we use your information

• To provide the Services: keep your records, share them with your team, and show reports and estimates.
• To run the Sora assistant and other AI features (see the next section).
• To process PayBox top-ups and marketplace orders.
• To send notifications, verification codes, receipts and service messages.
• To show weather, maps and addresses.
• To answer your questions and support requests.
• To keep the Services secure, prevent abuse and fix errors.
• To understand how our website is used, if you accept analytics.
• To send you our newsletter, if you subscribed. You can unsubscribe at any time.
• To comply with the law and enforce our Terms of Use.

We process your data because it is needed to provide the Services you asked for, because you gave your consent (for example to location, notifications or analytics), for our legitimate interests in running and improving a secure service, or to meet legal obligations.

5. The Sora assistant and AI features

To give answers about your own farm, we regularly prepare text summaries of your farm records (for example animals, productions, expenses, wallets, equipment, medications, crop cycles and harvests) and keep them in a search index. When you ask Sora a question, your question and the relevant summaries are sent to Google Gemini to generate the answer. Short chat messages may also be sent to Wit.ai (Meta) to understand what you are asking. Business plans you generate in the planner are also created with Gemini.

Please do not include sensitive personal information about yourself or others in your questions. AI answers can be wrong; see our Terms of Use.

6. Who we share information with

We do not sell your personal data. We share it only as follows.

People you choose to share with

Members of your farm see the farm's records according to the role you give them. Listings, products, articles, posts, stories, ratings and your public profile details are visible to other users. Sellers receive the details needed to deliver your order, and veterinarians and service providers see the messages and bookings you send them.

Service providers

These companies process data for us to run the Services:

If you use the Telegram bot, Telegram also processes your messages under its own privacy policy, and we keep a record of your interactions with the bot.

Legal reasons

We may share information if required by law, to respond to valid requests from authorities, or to protect the rights, safety and property of our users and E-Farmer. If E-Farmer is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

7. Cookies and analytics

Our website uses a small number of cookies and similar storage:

• Essential: a sign-in cookie that keeps you logged in (up to 7 days), and a record of your cookie and language choices. These are needed for the site to work.
• Analytics (optional): Google Analytics, which measures visits and page use. It only loads after you click "Accept" on the cookie banner. To change your choice, clear this site's data in your browser and choose again.

The mobile and Windows apps do not use advertising cookies or trackers.

8. International transfers

E-Farmer is used in many countries, and several of our service providers (including Google, Meta, Stripe, Cloudinary, Sentry and RevenueCat) process data in the United States and other countries. Your information may therefore be processed outside the country where you live, where data protection laws may differ. We rely on our providers' contractual commitments to protect it.

9. Keeping and deleting your information

We keep your information while your account is active and as long as needed to provide the Services, resolve disputes, and meet legal and accounting obligations.

Deleting your account. You can delete your account from your profile in the mobile app or the web dashboard. Your account is deactivated straight away and you can no longer sign in. This does not erase everything: we keep a record of the deactivated account (including your email address and username), and information such as records of a farm you shared with other members, marketplace orders and payments, content you published, messages you sent to others, and copies of emails we sent may also remain.

To delete your account from the Windows app, or to ask us to erase the information that remains, email [email protected] from the address linked to your account. We will erase or anonymise it unless we must keep it by law.

10. Security

We protect your information with measures such as encrypted connections (HTTPS), hashed passwords, role-based access to farm data and, in the Windows app, encryption of your sign-in token by your operating system. No system is completely secure, so please use a strong password, keep your devices locked, and tell us straight away at [email protected] if you think your account has been misused.

11. Your rights and choices

Depending on where you live, you may have the right to:

• access the personal data we hold about you and get a copy of it;
• correct inaccurate information (most of it you can edit in the apps);
• delete your account and ask us to erase your data;
• object to or restrict some processing, and withdraw consent you gave;
• complain to your local data protection authority.

You can turn off location and notification permissions in your device settings at any time, and decline analytics on our website. To exercise your rights, email [email protected]. We may ask you to confirm your identity, and we will answer within the time required by applicable law.

12. Children

The Services are intended for adults. You must be at least 18 years old, or the age of majority where you live, to create an account. We do not knowingly collect personal data from children; if you believe a child has given us their information, contact us and we will delete it.

13. Changes to this policy

We may update this policy as the Services change. We will post the new version on this page with a new "last updated" date and, for significant changes, tell you in the apps or by email.

14. Contact us

For any question about this policy or your data, email [email protected], write to Mboasoft Solutions SARLU, Bonabéri, Douala, Cameroon, or use our contact page.